Activate your SIM
You can activate your SIM online by clicking here or by calling 0207 107 9700 from within the UK and 0044 207 107 9700 from outside the UK.
Unlock your phone
All you need to use a SIM4travel SIM is an “unlocked” mobile phone that can be used with any network SIM card. If your phone is locked it’s easy to unlock it online or at a local mobile phone shop.
Make and receive calls or texts
When making calls or texting, you must:
1. Use the International Dial prefix 00 not the + sign
2. Use the country dialling code, e.g. 44 (UK) or 1 (USA)
3. Exclude the first 0 of the number
For UK number 0207 107 9700 you would dial 00 44 207 107 9700 or for USA number 202 456 1414 you would dial 00 1 202 456 1414. For people calling or texting you, don’t forget your SIM4travel country code is always 44, even in the UK.
Access your phone book
When using the SIM4travel service, some phones may not be able to access the phone book function. If you have one of these phones you will need manually enter the number you would like to call.
My SIM is blocked
If you have chosen to set up a PIN and have entered it incorrectly three times, your mobile will display PIN Blocked or Enter PUK.
If this happens, DO NOT enter your PIN again, but enter your PUK number when prompted.
IMPORTANT - if the wrong PUK number is entered, your SIM will be permanently disabled. If this happens, call Customer Services for a replacement SIM – charges may apply.
SIM reset and network selection
If you are experiencing service issues we suggest that you perform a SIM reset and manual network selection. This does not affect your personal phone settings or phone contacts.
1. With your phone switched on, remove the battery
2. Remove the SIM card
3. Replace the battery without the SIM card
4. Turn your phone on
5. Your phone may display an Insert SIM message
6. Wait 15 seconds and turn your phone off
7. Remove the battery and replace the SIM and battery
8. Turn your phone back on
Manual network selection
In addition to a SIM reset, we suggest you try to manually select an alternative network. Please refer to your phone instructions for the location of this option.
Don’t forget to set your Network Selection option back to Automatic when you travel to a new country.
Contact us
You can speak to a customer service advisor by dialling 400 from your SIM4travel phone or by dialing 0207 107 9700 from within the UK.
If you’re dialing from outside the UK, don’t forget the country code for the UK is 44.
